Privacy Policy
Effective Date: November 18, 2025
At Future Citizen Chain Ltd., the privacy and protection of your information are of the utmost importance. We value every piece of information and are committed to protecting and processing it responsibly.
PLEASE READ AND UNDERSTAND THIS PRIVACY POLICY CAREFULLY TO KNOW HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT ACCESS OUR WEBSITE FURTHER AND/OR USE THE SERVICES.
About this Privacy Policy
This Privacy Policy aims to help you understand the purpose of having your information with us and ensure the privacy, confidentiality, and security of your information while providing quality services to you as our user.
It explains the policies and procedures for collecting, using, and disclosing the information. It describes the data protection practices of Future Citizen Chain Ltd., its partner companies, and its affiliate offices (collectively, “Company”, “We”, “Us”, “Our”.) when you access the website and use its products and services (collectively, "Services"), whether online or offline.
We use your information to provide and improve the service. By using the "Service", you agree to the collection and use of information in accordance with this Privacy Policy.
About us
Future Citizen Chain Ltd., in partnership and collaboration with FCDID Technologies Ltd., is the creator of FCDID.ID – the official Digital ID technology provider of Montserrat and the world's most popular digital Web3 identity platform developed to support the application and issuance of Montserrat ID.
Our website address is: https://eid.fcchain.io/
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalized have meanings defined below and shall have the same meaning regardless of whether they appear singular or plural.
Definitions
For this Privacy Policy:
“You” means the individual accessing or using the Service, the company, or other legal entity on behalf of which such an individual is accessing or using the Service, as applicable.
“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this policy) refers to Future Citizen Chain Ltd., with its address: <address>
“Partner” means an individual or entity with which Cryptic Labs collaborates to pursue its business goals. It engages in co-development of products or services, shared marketing efforts, or other forms of collaboration to leverage the strengths and resources. Cryptic Labs’ partner company for FCDID.ID is the FCDID Technologies Limited.
“Account” means a unique account created for You to access our Service or parts of our Service.
“Website” refers to FCDID Technologies Limited, accessible from https://eid.fcchain.io/
“Service” refers to the associated services provided through the Website.
“Service Provider” means Future Citizen Chain Ltd., in partnership and collaboration with FCDID Technologies Ltd. It is the entity contracted by the Republic of Montserrat responsible for administrating the Digital Residency program within Montserrat Ministry of Finance (MOF).
“Third-party Social Media Service” refers to any website or any social network website through which a User can log in or create an account to use or connect with the Service.
“Personal Data” is any information that relates to an identified or identifiable individual.
“Cookies” are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.
“Device” means any device that can access the Service, such as a computer, a cell phone, or a digital tablet.
“Usage Data” refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Types of Data Collected
Personal Information
Usage Data
Information from Third-Party Social Media Services
Cookies and other tracking technologies
Collecting your Data
A. Personal Information
While using Our Service, we may ask you to provide us with certain personal information that can be used to create your account, contact you, identify you, and verify your identity in creating your account. This process is in accordance with Know-Your-Customer (KYC) and Anti-Money Laundering (AML) requirements. Personal information may include, but is not limited to:
Email address
First name and last name
Contact details (telephone number, email address)
Address, State, Province, ZIP/Postal code, City
Date and place of birth, gender, place of citizenship
Login information
Wallet information
Bank account information and/or credit card details
Government-issued identification card to verify your identity
Transaction history and account balances in connection with your use of certain Services.
Any other information you choose to directly provide to us in connection with your use of the Services.
B. Usage Data
Usage Data are collected automatically when using the Service. They may include information such as your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of your visit, the time spent on those pages, unique device identifiers, location information, and other diagnostic data.
Access via Mobile Device
When you access the Service from or through a mobile device, we may automatically collect some information, such as the type of mobile device you use, its unique ID, its IP address, its operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.
We may also collect information that your browser sends whenever You visit our Service or access the Service through a mobile device.
Transaction Information
We may collect and maintain information relating to transactions associated with your account.
Comments
When visitors leave comments on the site, we may collect the data shown in the comment form and also the visitor’s IP address and browser user agent string to help with spam detection.
Media
We may also ask you to submit images. However, if you upload pictures to the website, you shouldn't upload pictures that have EXIF GPS data embedded in them. Visitors can download and extract any location data from images on the website.
C. Information from Third-Party Social Media Services
We may allow you to create an account and log in to use the Service through the following Third-party Social Media Services:
Google
Facebook
Twitter
Instagram
LinkedIn
Other social media platforms
If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, we may collect Personal data that is already associated with your Third-Party Social Media Service's account, such as your name, your email address, your activities, or your contact list associated with that account.
You may also share additional information with us through your third-party social media service account. If you choose to provide such information and personal data, during registration or otherwise, you are giving us permission to use, share, and store it in a manner consistent with this Privacy Policy.
D. Information We Collect Automatically through Tracking Technologies
Our Site may collect information automatically with the help of tracking technologies to track the activity on Our Service and store certain information, such as cookies, web beacons, pixels, web server logs, tags, scripts, and other technologies.
These technologies enable us to track and understand how you use and interact with the Services, customize the Services based on your preferences, manage and measure the usability of the Services, understand the efficacy of our communications, and analyze and improve the Services.
Cookies or Browser Cookies
Cookies are small files placed on your Device. It stores small pieces of information when the website is loaded in your browser. These cookies help the website function properly, make it more secure, provide a better user experience, understand how it performs, and analyze what works and where it needs improvement.
You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted your browser setting so that it will refuse Cookies, our Service may use Cookies.
Cookies can be “Persistent” or “Session” Cookies. Our website uses both session and persistent Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.
Web Beacons
Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Learn more about cookies from our Cookie Policy.
Analytics Tools
To learn more about how visitors interact with our website, we also use third-party web analytics tools. These tools might track user interactions using first-party cookies to gather data regarding how visitors use our website. We use this data to create reports and help us understand how to improve our website. Without disclosing specific visitor information, the reports may tell us about website trends. These analytical tools are optional, so not using them will stay the same way you use our website.
Using your Personal Data
We use your personal information to deliver the services you need, to handle your transactions, to get in touch with you, to prevent security breaches and fraud, and to comply with any legal obligations as may be required by law. We may also use personal data for other purposes with your consent.
1. To provide and maintain our Service, including monitoring the usage of our Service.
2. To manage your Account: to manage your registration as a user of the Service. The Personal Data You provide can give You access to different Service functionalities as a registered user.
3. For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with us through the Service.
4. To contact you: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
5. To provide you with news, special offers, and general information about other goods, services, and events we offer that are similar to those you have already purchased or enquired about unless You have opted not to receive such information.
6. To manage your requests: To attend to and manage your requests to us.
7. For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.
8. For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, services, marketing, and your experience. Additionally, we might use your information to carry out any tasks for which you've given us permission, prevent or look into fraud or other criminal activity, or for any other purpose you've given us permission for.
9. To better understand how our users use our Services, we reserve the right to use aggregated personal data, provided the data cannot be used to identify any specific person.
Disclosure of your Personal Data
We may disclose your information to perform functions required in providing the Services to you or for business or legal purposes. The disclosure of Personal Data may require any person or entity to comply with our Privacy Policy. Where not expressly prohibited by law, we will use reasonable commercial efforts to ensure they abide by the aforementioned policy or requirements. However, we will not be liable if they opt not to follow or comply with the requirement of such policy.
A. With Service Providers or Contractors/Vendors
We may share your personal information with Service Providers or Contractors/Vendors to monitor and analyze the use of our Service to contact you.
B. For Business Transfers
We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
C. With Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
D. With Business Partners
We may share your information with our business partners to offer You certain products, services, or promotions.
E. Business Transactions
If the Company is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
F. Law Enforcement
Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
G. Other Legal Requirements
As may be required by law, the Company may disclose your personal data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
H. With Other Users
When You share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, your contacts on the Third-Party Social Media Service may see your name, profile, pictures, and description of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with You and view your profile.
I. With your Consent
We may disclose your personal information for any other purpose with your consent.
Transfer of your Personal Data
We may transfer information across borders in accordance with applicable legal requirements.
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from your and other jurisdiction.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Updating your Personal Data
If you wish to update your personal data, you must submit a request to our support team. Updates will be processed upon verification of your identity and confirmation of the requested changes, subject to any legal or regulatory requirements.
Retention of your Personal Data
The retention of personal data depends on the purposes for which the data were collected and used (applies to all countries of jurisdictions). These personal data are retained until the users are no longer subscribed to our service(s), have no business relationship with us, until they decide to delete/deactivate their account, or until required or permitted by law or government agency due to relevant legal and regulatory obligation.
1. Users’ data during application will be retained for two years.
2. Personal data are retained for as long as the users are actively subscribed customers to the FCDID services or active digital ID holders of the Montserrat Digital Residency Program plus two (2) years.
3. For records relating to financial matters (customer transactions, bank statements, etc.), the data will be retained for seven (7) years.
4. We will retain and use your personal data to the extent necessary to comply with our legal obligations (as mandated by government agencies, for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
5. We will retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when these data are used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
6. Access logs or history logs will be retained for two (2) years.
Deletion of your Personal Data
We will remove any information that could be used to identify you when Personal Data is no longer required for the purposes for which it was collected and used, or, where legally permitted, we will securely destroy the records.
If you wish to delete your personal data and deactivate your account, you must contact our support team and submit a request for deletion and deactivation. Upon confirmation of your request and deactivation of your account, all personal data associated with your account will be permanently deleted, subject to any legal or regulatory retention requirements.
For Digital ID holders, non-renewal of IDs after the expiration date is subject to the automatic deletion of data. The ID holders are responsible for renewing their IDs after they have expired. We will send a reminder to those who have missed the regular renewals. Non-renewal is subject to automatic data deletion a month after we send the Notice of Deletion of the Account.
However, as may be required by law, we might keep or retain certain records or information for an extended time when we have a legal obligation or lawful basis to do so, even after you cease using our service, after you have terminated the use of Our Services, or after your account has been deactivated.
Deleting your personal data may mean terminating your business relationship with us, and we may no longer offer our services to you.
Security of Your Data
We work tirelessly to improve our systems and procedures to guarantee the quality, security, integrity, and worthwhile experience when using Our Site and Our Services.
The FCDID platform is built with high-level security measures in handling and managing information. Every information sent or submitted to us through the Site undergoes a process that secures this information. We take reasonable measures to guard against loss, unauthorized access, disclosure, alteration, and destruction of the data provided through the Site. We implement administrative, technical, and physical safeguards to protect your information.
Customer Data
All customers’ data are encrypted at rest. These data can be kept in production-hardened databases or a private encrypted S3 bucket.
The user’s data will be broken down into pieces and stored in different places with certain encrypted algorithms (Merkle tree).
Access to Customer Data
Access to production systems shall only be done via AWS Workspaces virtual desktops.
No information may leave those systems unless authorized by the CEO or CTO in an ITSM ticket.
Data Back-up
All production systems and databases MUST be backed up.
Production databases MUST use the RDS automated monthly full daily backups
Production S3 buckets MUST have a replicated S3 bucket in another region that is private and secured.
Data Back-up Restoration
Once a quarter, an authorized user will restore a production backup for RDS and validate the data is consistent with production. Additionally, they will search for a recent file in S3 and validate it is in the backup bucket.
This may be automated.
Data Leakage Prevention Tools
Security team will review annually and recommend DLP tools if needed. The recommendation will be filed as an ITSM ticket and updates to policies and the virtual desktops as necessary.
Patching
All systems will be patched on a monthly basis to the LTS versions of the software running on those boxes.
This patching effort will be documented as an ITSM ticket
Password Policies
The password used to access the account MUST meet the following requirements:
At least one number
At least one symbol
At least one upper case letter
Must be at least 10 characters in length
May not be one of the last 12 passwords used in the system
For added high-level security, we may employ a two-factor authentication as part of the policy.
SSN Protection
There are legal restrictions on how Social Security Numbers ("SSNs") are handled under certain laws, such as in the United States of America where SSN processing is subject to its protection.
FCDID adheres to the compliance of such law while we provide you the Services. Any FCDID employee or personnel that processes or handles sensitive information, such as your SSN, shall abide by federal or state laws. Failure to comply will be dealt with accordingly.
Your Responsibility
While we strive to use commercially acceptable means to protect and secure your data, we cannot guarantee its absolute security. Likewise, transmission method over the Internet or method of electronic storage does not guarantee a 100% error-free.
Taking into account that you are first involved in submitting information and creating an account, it is highly recommended that you take extra care and precautions when handling your data and information.
To further protect your information and account, you shall also be responsible for securing any of your activities online.
FCDID accounts can only be used by the person whose name they are registered under; thus, you shall: 1) keep your FCDID login credentials and other forms of authentication in a safe environment, 2) not authorize anyone or anything to access and use your account, 3) not disclose or post your information and login credentials to anyone or any website, 4) not click on or give consent to a website asking for your credentials and information, and 5) not engage in any activity that puts your information, account, and this Site at risk of any online vulnerability and danger.
Please remember this when disclosing any information to us via the Internet.
FCDID and its affiliate offices will not take legal responsibility for your account.
For more information, please refer to the Terms of Service of this Site
Your Rights Over your Information
You can also request that we update your personal data, erase any personal data, or stop processing the data we hold about you. However, we may keep your data for administrative, legal, or security purposes.
If you have an account on this site or have left comments, you can request to receive an exported file of the data we hold about you, including any data you have provided to us.
“Do Not Sell My Personal Information”
FCDID does not and will not sell your Personal Information. While sharing or disclosure of information may be permitted as described in this policy, it is not, in any way, considered a “sale” of Personal Information.
“Do Not Track (DNT)”
We do not take any action in response to Do Not Track (DNT) signals that are transmitted from browsers, although many browsers allow you to send a signal about your Do Not Track (DNT) preferences.
Embedded Contents From Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor had visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Third-party Service Providers
We may share your personal information with third-party service providers that assist us with our business operations, such as payment processors, email service providers, and marketing partners. We will only share your information with these providers to the extent necessary to provide our services and as permitted by applicable law.
Links to Other Websites
Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
We comply with age restrictions and requirements in accordance with applicable laws.
For US residents and territories with similar age restrictions, the Services are intended for general audiences but not for children under the age of 13. We do not knowingly collect personally identifiable information from these residents under the age of 13 without parental consent. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from Our servers.
Likewise, for EU residents and territories with similar age restrictions, we do not knowingly process data from these residents under the age of 16 without parental consent. If we become aware that we have collected Personal Data from anyone under the age of 16 without verification of parental consent, we take steps to remove that information from Our servers.
If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.
If You are a parent or guardian and Know that your child has provided us with Personal Data, please contact us immediately.
Governing Laws and Jurisdictions
The Privacy Policy has been crafted to ensure compliance with the laws that govern the protection of personal information in the jurisdictions in which https://eid.fcchain.io provides its services.
We strive to make the provisions of this policy consistent with the local and international laws on data privacy, which may include the General Data Protection Regulation (GDPR), the California Consumers Protection Act 2018 (CCPA), the EU Cookies Directive, the Children's Online Privacy Protection Act (COPPA), the California Online Privacy Protection Act (CalOPPA), the "Do Not Track" amendment (DNT), the Canada Personal Information Protection Act, and other applicable country-specific data privacy regulations.
Changes to this Privacy Policy
At our sole discretion, we reserve the right to update this Privacy Policy by adding, removing, or amending portions thereof, at any time, without any prior and specific notice to you. You must always check the Privacy Policy upon accessing or using the Site.
Cryptic Labs, including its partner companies and affiliate offices, reserves the right to provide the final interpretation of each term, phrase, or provision stated within this Policy.
The updated Privacy Policy is shown on the "Effective Date" at the top of this Privacy Policy. Unless otherwise updated to a newer version, it shall remain existing, in full force and effect. Your continued use of the Site after the updates shall constitute your acknowledgment and acceptance of the revised policy.
Contact Us
For any questions regarding this privacy statement, or the management of your personal information, including requests to update or delete your data or account, please reach out via chat at https://eid.fcchain.io/ or by email at chat@fcchain.io.
We will respond to your concerns as promptly as possible.
Last updated